Last updated: 28 October 2019

The cashless catering system is operated by TFW FOOD SERVICES LTD, DARVER, CO LOUTH Registered Number 546863 (“TFW” or “we”, the “Company”).

These Terms and Conditions apply to your participation in, and use of the features on offer by, the cashless catering system (‘the Services’) at the location at which we provide catering services. Please read them carefully because they form a legal agreement between you and us.

DEFINITIONS:
  • ‘Services’ means the services relating to the TFW cashless catering system
  • ‘Site’ means the TFW website / web address where the account can be accessed from.
  • ‘Account’ means a valid and activated account for the purpose of using the cashless catering system and associated with card(s), from which account holder can credit the card(s) under the account, view transaction history etc…
  • ‘Account Holder’ means you, the party entering this Agreement, and the person in whose name the account is maintained.
  • ‘Authorised User’ means the person or persons the Account Holder has authorised to use the Card(s).
  • ‘Cardholder’ means the authorised person in whose name the card is issued from the Account.
  • ‘Card’ means the contactless card issued by TFW to the Cardholder for the purpose of buying food items from a canteen operated by TFW.
  • ‘Card Balance’ means the balance of funds associated with the card(s) under the Account.
  • ‘Credit Facility’ means the maximum amount for credit on any one card.
  • ‘Location’ means location at which TFW provide a cashless catering service
  • ‘Transactions’ means the process by which a cardholder makes a transaction using the card and is then deducted from the card’s balance
  • ‘Payment’ means the process by which the account holder credits the card(s) i.e. top-ups using the payment method available.
  • Transaction Amount – The full transaction amount deducted from a card balance
  • we, us or our – TFW Food Services Ltd.
  • you, your – you, the Account holder, entering into this Agreement.
INTRODUCTION:

TFW operates a cashless card system for payments for food and drink at participating locations. We will issue to authorised users a contactless smartcard (‘Cards’) for the purpose of processing transactions with TFW. The card is credited with money by the account holder and is then presented to pay for items. The transaction amount spent is then deducted from the card’s balance.

Cards remain the property of TFW who issued them and may be requested to be returned at any time.

We will provide the Services to you and the authorised users, on the basis of the Information that you have provided on your account. You agree to provide accurate Information and to update any changes to your information. By providing information during the activation of your account, or by continuing to use the Services, you are consenting to the use of information as described in the Privacy Policy.

By creating an account and using the Services, you automatically accept the Terms and Conditions (Terms) and agree to abide by them.

This Agreement is solely and exclusively between you and us.

CREATING AN ACCOUNT:

To be able to use Services you must first create an online account.

By creating an account, you will become the account holder and will be solely responsible for all activity under your account.

If a card is to be used by your child, you must be the legal parent or guardian with primary responsibility for your child or have permission from the primary legal parent or guardian to hold an account for that child.

You must be at least 18 years old to open an account.

To register an account, you must provide a valid email address that is legally and securely under your control for accessing the account and for receiving information from us, including, but not limited to: notifications such as balance alert and information about the Services and our products.

You are responsible for: the safekeeping of your account including password security; all use of your account; all Information available from your account; any payments and transactions; and fees or charges that the Services may incur.

TFW disclaims any responsibility for the wrong provision of information that adversely affects or prevents the use of Services.

CHARGES:

We charge a non-refundable annual fee per card user and upon replacement of a card should it be lost, stolen or damaged.

The fee is automatically charged when a card user is created and added to an account and automatically charged each year on the card user creation anniversary date.

Our current charges are as detailed below:
You acknowledge that you accept these charges by creating an account.

Service Charge€5.00 annualy per card user
Replacing a lost, stolen or damaged card€2.00 per card

Where you add a second card user to your account the first year service charge is €2.50.
For three or more card users the first year service charge is €0.00

TOPPING UP YOUR CARD:

The Card is a stored value card and it is not a credit, charge, debit or savings card. The Card is not linked to your bank account.
Once your account has been activated, you can top-up your card(s) using the following methods:

(a)Online using a debit or credit card

This online payment processing service available via your account is being provided by a third party payment provider, SagePay. The personal information (credit or debit card details), which you provide to this third party, is never stored on our systems. As such, this information is subject to the privacy and data retention policies of the payment provider being used. We will accept no responsibility for any loss or damage that may arise from your use of their services.

We will never ask you for your bank details.

Online top-ups immediately update the card balance online however an allowance of 24 hours should be given in order to have online top ups reflect on the location device.

(b) On-site using cash

On-Site top-up can be made at TFW point of sale during the opening hours. TFW Staff may require further ID verification in order to process the requested transaction.

On-site top-ups immediately update the card balance however the online account information is updated at the end of the day.

USING THE CARD:

The card can only be used for payment if the account holder has topped up the card beforehand via the account or on-site.

The card must be presented to our staff at point of sale to process a transaction for a food or drink item. The item amount will be deducted from the balance available to the cardholder.

Due to the restrictive nature of Internet connection available at locations balance and daily transactions are viewable at the end of each day.

Every card will have an overdraft facility. This will allow for a student to go up to €5.00 overdrawn, should their balance be insufficient to pay for their lunch.

Parents will be notified of the card balance.

There is a credit facility of €5.00 available per cardholder. You will be notified of the card balance being below €0.00. If sufficient funds are not available to complete a transaction no transaction will be possible. You must credit the card to complete transactions. Reconciliation of negative balance will be pursued by TFW directly after the initial notification has been sent.

A card or its number cannot be lent or given to anyone else.

Use of the Card is restricted to the authorised user.

The card is not a cheque guarantee card, credit card, or debit card. It is not linked to your bank account and the balance on the card under your account will not earn any interest.

Every transaction made using the card or via the account is recorded on the system. You will be able to access the transaction history via your account.

DAILY SPEND LIMIT:

The daily spend limit on every card at registration is set by default at €0.00 i.e. no spend limit.

If you would like to change this, simply login to your account, click on “Set daily spend limit” and follow the process outlined. Once the daily limit spend is set, no transaction above that limit can be completed. The limit can be changed at anytime by you by logging in to your account and following the same process described previously.

The daily spend limit per card is always viewable under “My account”.

IMPORTANT: Note that changes made to daily spend limits are applied to the card on the next school day.

LOST, STOLEN AND DAMAGED CARDS:

It is important to keep the card in a fit condition for use.
Do not expose the card to water, fire, excessive heat and all other circumstances that could damage the card.

You and or the cardholder may not tamper with your card or allow others to tamper with your card. If we reasonably believe that your card has been tampered with, we reserve the right to charge you for its replacement at a cost of €2.00 per card.

You shall at all times remain responsible for the use of the card(s) and the activity on your online account, whether or not the activity was authorised by you.

You must immediately notify TFW if your card is lost, stolen or damaged.

You can report a lost card using the following method:

(a) Online, once logged in your account.
(b) On-site, at the location by notifying a TFW operator.
(c) By sending an email to cashless at tfwfoodservices.ie

On receipt of the notification TFW will deactivate the card at the earliest practicable opportunity.

Once the card is registered as lost it is deactivated and unusable in the Services. A replacement card will be assigned to your account and to the cardholder and distributed at the earliest practicable opportunity. The balance on the lost card will be transferred to the replacement card. A charge of €2.00 applies to cards issued under these circumstances.

TFW cannot prevent the unauthorised use of the card until the card deactivation becomes effective and any transactions undertaken before the deactivation has become effective will be at your risk.

TFW will not be liable if the card has been misused, damaged, lost or stolen.

REFUNDS:

Balances are retained on the account for the lifetime of the account.

Unspent balances are non-refundable, non-exchangeable and non-transferable except on cancellation of an account or cardholder.

Cancellation of the card must be within the school year.

A refund is available on the closure of an account and/or in the event that a cardholder under the account is no longer using the Services.

A request for refund must be made by e-mailing us here cashless at tfwfoodservices.ie where you must state your account name and in the case of multiple cardholders in one account the card number to be cancelled.

An administration charge of €5.00 will be made for any such refunds; accordingly, requests for refunds will only be accepted where the unused funds exceed €5.00 in value. Method of payment of any refund will be made by arrangement with you.

Upon application for refund Cards must be returned to TFW or the administrative contact at the location.

ACCOUNT CLOSURES:

You are entitled to close your account or cancel a card by contacting us directly. We can return any credit balance on card(s) via the process and terms defined in paragraph “Refunds”. Should your account be in negative balance at the time of closure TFW will seek recovery.

In the case of a card cancellation where one or more cards under the account remain active we will contact you to transfer balance to an active card under your account or to recover negative balance.

Your data will be archived and subsequently deleted, according to our Data Protection Policy.

If you terminate your account and where applicable withdraw all the account balance according to the process and terms defined in this agreement, this Agreement will terminate and you will no longer have use of the Services.

LIABILITY:

We will use reasonable endeavours to provide the Services however we do not warrant or represent that
(a) use of the Services will be uninterrupted and/or error free; or
(b) Services will be always available, safe and secure.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

We exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Services or in connection with the use, inability to use, or results of the use of our Services, any websites linked to it and any materials posted on it, including but not limited to: loss of data, an inability to process top-up payments, card transactions; an inability to connect successfully with or exchange data with our systems; and failure of any data processing systems including those of third parties.

VARIATIONS:

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

Contact

Bernie Walsh, Managing Director

Declan Walsh, Managing Director

info at tfwfoodservices.ie